Northeastern Eye Institute’s Mountaintop office is located at 10 1/2 South Mountain Blvd. This location also serves the communities of Hazleton, Nanticoke, Ashley, Berwick, Nescopeck, White Haven, Drums, Conyngham, Hanover and Wilkes-Barre. The office offers convenient parking and appointment times, with evening appointments available.
Doctor of Optometry (OD) Midwestern University Arizona College of Optometry, Glendale, AZ . (2012-2016) Bachelor of Science, Biology University of Scranton, Scranton, PA
Medical Records Assistant (June 2018 – August 2019) Midwestern Eye Institute. Completed assigned tasks in an efficient and timely matter. Organized and prioritized medical information. Maintained communication with multiple offices.
Operations Customer Service Manager (May 2018 – July 2018 ) Managed and trained customer service representatives on procedures, customer service and sales techniques. • Reviewed daily financial reports and monitored sales to ensure company goal met or exceeded. • Provided employees with daily performance review and training on how to improve.
Customer Service Representative (May 2012 – December 2017 ) . Communicated with upset customers to find the best solution for issues and complaints. Informed customers on billing procedures, processed payments and provided assistance to establish payment options. • Built rapport and long lasting client relationships to create valuable business connections.
Capstone project: “Do You Have Your VT Buddy? Motivation and Compliance in Vision Therapy” • Research focused on implementing a motivation object to increase compliance in home vision therapy assignments.
Hobbies and Interests: Painting , Playing guitar, Hiking, Fishing, Disc golf.
- Clinical experience with a wide range of patient encounters
- Previous management experience in a fast-paced retail environment
- Strong and compassionate communication ensuring patient feels heard, understood, and educated on their condition • Proficient technical skills in all aspects of examination
- Detail oriented charting
- Completed AOA Leadership training